At Dorothea, every product is crafted with care, thoughtfulness, and a commitment to sustainability. Inspired by the meaning of the name “Gift of God,” our artisanal Food & Beverage offerings are prepared with the utmost passion and expertise. We want your experience with us to be exceptional, and customer satisfaction is a priority.

To ensure transparency and trust, please review our Refund & Return Policy below:

1. Return Eligibility

Due to the nature of our products (tea, coffee, and other consumables), returns are only accepted if:

  • The product delivered is damaged, defective, or incorrect.

  • The package is unopened, unused, and in original condition.

  • A return request is raised within 3 days of delivery.

Consumable goods that have been opened or used cannot be returned for safety and hygiene reasons.

2. Refund Conditions

You may be eligible for a refund if:

  • The item received is damaged during transit.

  • You received the wrong product.

  • The product has a manufacturing defect.

To initiate a refund, you must email us within 3 days of delivery with:

  • Order Number

  • Photos/Videos of the damaged or incorrect product

  • Delivery date details

Once verified, refunds will be:

  • Issued to your original payment method, or

  • Provided as store credit (based on your preference)

Refunds typically take 5–7 business days to process after approval.

3. Replacement Policy

If you prefer a replacement instead of a refund:

  • We will dispatch a new product once your claim is verified.

  • Replacement is subject to product availability.

If the item is out of stock, a full refund will be issued.

4. Non-Returnable / Non-Refundable Items

  • Opened or used tea/coffee products

  • Items purchased during sale or clearance

  • Products damaged due to customer mishandling

  • Packages without original packaging

5. Order Cancellations

  • Orders can be cancelled within 2 hours of placing the order, provided they have not been packed or shipped.

  • Once shipped, orders cannot be cancelled.

Refund for cancelled orders (if applicable) will be initiated within 3–5 working days.

6. Delivery Issues

If your order is:

  • Not delivered,

  • Marked delivered but not received, or

  • Delivered to the wrong address

please contact us immediately. We will coordinate with our logistics partner to resolve the issue promptly.

7. Our Commitment

Dorothea was built with the belief that bold ideas, passion, and perseverance create remarkable outcomes. As an artisanal brand celebrating India’s rich heritage of tea, coffee, and food traditions, we value your trust and strive to provide exceptional quality in every sip.

If something does not meet your expectations, we are here to support you with fairness and prompt solutions.